Step 3: Installing the WhatsUp Gold Remote Site

The WhatsUp Gold Remote Site monitors devices and network activity for each remote network site. After the Remote and Central Sites are set up and reports are configured on the Central Site, the network status information from each Remote Site is communicated to the Central Site.

Following is the information that is configured during the Remote Site installation:

To install the WhatsUp Gold Remote Site:

The installation program is similar whether you are installing for the first time or upgrading from a previous WhatsUp installation. Steps that apply only to a first-time installation, or only to an upgrade, will be identified as such.

To install or upgrade Ipswitch WhatsUp Gold v11:

  1. Log in to an Administrator account on the computer on which you want to install the Remote Site.
  2. Start the installation program:
    • If you purchased a WhatsUp Gold CD-ROM, insert the Remote Site CD-ROM into the appropriate drive. If it does not run automatically, click Start, select Run, then enter the CD path followed by AutoRun.exe For example: D:\AutoRun.exe
    • If you downloaded WhatsUp Gold from the Ipswitch Web site, run the downloaded Remote Site installation application.
  3. Read the Welcome screen.

    We recommend that you temporarily disable any antivirus software. You can also access the Release Notes and this WhatsUp Distributed Deployment guide.

    Click Next to continue. The License Agreement dialog opens.

  4. Read the license agreement. Select the appropriate option, then click Next.
  5. (For new install only) Select the default install directories for MSDE 2000, then click Next.

    Note: If you want to customize your database setup, you need to first complete the installation, then manually configure your database as described in Alternative Database Setups in the application Help.

    The application and data files will be installed in default directories. If you want to change the locations, click the browse buttons to find and select a different directory.

    Important: Make sure that you have a large capacity drive selected for data storage. You will need up to 2 GB of free disk space for the MSDE 2000 database.

  6. (For new install only) Select the installation directory for the WhatsUp application files.

    The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you use the default path. Some users prefer to put application files on a partition separate from the operating system, which is usually installed on the C: drive, to isolate the application from an operating system crash.

  7. (For upgrade installation only) Choose whether to backup your current WhatsUp database. We strongly suggest that you do this!
  8. (For upgrade installation only) Choose how to handle existing Web and Report files.

    If you have previously installed a version of WhatsUp, you may already have Web and Report files stored in your installation directory. You can choose to either delete them or back them up during the install. We recommend backing up files to preserve any customizations you may have done to the .asp files.

  9. (For new install only) Choose whether to enable the Web server during install and enter a port for this installation, then click Next.

    Important: A Web server is required to view WhatsUp reports. If you do not enable a Web server during the installation, you need to enable the WhatsUp Web server or IIS Web server in order to view WhatsUp reports.

    Note: This dialog will not be displayed during an upgrade if you have already enabled the WhatsUp Web server in a previous version of WhatsUp.

  10. Enter the Central Site's Address <Central_Site_ip> (enter only the IP address without http://) and the TCP Port that the Central Site will use to listen for a connection from the Central Site (default port is 9394). After you have entered this information, you can click Test to test the connection to the Central Site.
  11. Enter the User Name and Password that the Remote Site(s) will use to access this Central Site, then click Next. The Ready to Install the Program dialog opens.

    Note: This is the User Name and Password that you set in the Central Site installation program.

  12. Enter the Remote Site Display Name. This is the Remote Site name that the Central Site will use to identify this Remote Site (for example, Atlanta Office). The name will be particularly helpful to identify reports associated with each Remote Site. The default name is the computer name. Change it to better describe this Remote Site.
  13. Enter the HTTP Address (recommended, but not required). This is the address that the Central Site's browser will use to access this Remote Site. This address allows users to click links in the Central Site's Web interface to open browser connections directly to the Remote Site's Web interface (if the user has access permissions). Example: http://<Remote_Site_ip>:<Web server port> or Click Next.

    Note: This IP address should be accessible in order to enable drill-downs into this Remote Site installation from the Central Site. If inbound Web connections are not possible, only status information will be available at the Central Site.

  14. Click Install to install the WhatsUp Gold application files. The installation program gives you the option to click Back and change options or click Cancel prior to completing the installation.
  15. Select whether you want to view the release notes and/or start the program, then click Finish.

    If you choose to launch now, the next screen asks you to activate the application. For more information, see Activating the WhatsUp Application in the application Help.

After the activation screen, you are introduced to the Discover Devices wizard, which lets you set options on how to discover your local network. Use this wizard if you plan to monitor the Central Site. If you only plan to use the Central Site to monitor Remote Sites, then you can click Cancel. If you want to postpone these steps, click Cancel. You can manually start the Discover Devices wizard in the WhatsUp console application at a later time. Start the console application, then click File > Discover Devices.