Connecting to a Remote Desktop

WhatsUp Gold provides a quick link to the Remote Desktop/Terminal Services client that allows you to connect to your devices remotely. If the client is installed on your WhatsUp Gold computer, and the Remote Desktop/Terminal Services is installed and activated on the device you want to connect to, you are prompted for the user name and password for that device.

This application allows you to troubleshoot problems with your devices and monitors identified by WhatsUp Gold.

To connect to a remote desktop:

  1. Right-click the device you want to connect to.
  2. From the right-click menu, select Remote Desktop. If the connection is successful, the log in dialog opens. If the connection fails, an error message appears.  

Note: For more information about the Remote Desktop feature, see the online help for the Remote Desktop client itself.