Creating an SMS Action

  1. Go to the Action Library:
    • In the WhatsUp Gold web interface, select Go > Configure > Action Library.

      - or -

    • From the main menu bar of the WhatsUp Gold console, select Configure > Action Library.
  2. In the Action Library, do one of the following:
    • Click New, then select SMS Action.

      - or -

    • Select an existing SMS Action, then click Edit.

      The action properties page opens.

  3. Set the appropriate options.
    • Name. Enter a unique display name to identify the SMS notification.
    • Description. Enter a short description of the action. This is displayed in the Action Library along with the entry in with the Name box.
    • Country. Using the list box, select the country for the SMS provider.
    • Provider. Using the list box, select the desired provider.

      Note: If the provider list is incomplete and/or incorrect, you can click the Providers button to add, edit, or delete providers in this list.

    • Connection Settings. Mode is either Email or Dialup, depending on how the Provider was created in the system.
    • Email to. If the connection setting is Email, enter the email address of the SMS device.
    • Phone Number. If the connection setting is Dialup, enter the phone number to call with the message. You can enter multiple phone numbers, separated by a comma. There is a 2,000 character limit in this field, so you can enter many numbers.

      Note: Non-numeric characters such as "-" and "." will be ignored.

    • Message. Enter a text message plus any desired percent variable codes. Keep in mind that if you use percent variables, this will greatly increase the character count.
    • Note: If the message exceeds 140 characters, the message will be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.).
  4. Click OK to save this action. The action now appears in the Action Library.
  5. Assign the action to a device or a monitor, by using the procedure defined in: